Accessibility statement for https://londonworking.adecco.co.uk/
This website is run by Adecco using external software produced by Tribepad. This statement applies to all candidate processes used to register and apply for a job.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change colours, contrast levels, and fonts using browser or device settings.
- Zoom in to 400% without the text spilling off the screen.
- navigate most of the website using a keyboard or speech recognition software.
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA, and VoiceOver).
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Feedback and contact information
If you find any issues not listed on this page or think we’re not meeting accessibility requirements, please contact:
Help with your application
If you need any information on this website in an alternative format or further assistance with an application, please contact our recruitment team at:
What we’re doing to improve accessibility
All processes are tested internally on an annual basis, using accessibility tools and assistive technology to help meet standards. Tribepad also tests with real users and requests feedback about the experience of job applicants to improve the user experience.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Adecco is committed to helping make this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
How Accessible is this website
We are aware that some parts of this website are not yet fully accessible or could be improved for ease of use:
- Some older PDF documents are not fully accessible to screen reader software due to
- missing titles.
- The magic links login feature does not provide sufficient help or guidance.
- Some icon buttons lack readable text for screen readers.
- Focus order may be disrupted when using certain modals.
- Some page titles lack sufficient context to describe their content.
- Some layouts may appear distorted when zoomed above 200% on mobile devices.
Compliance Status
This website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
The website is partially compliant with WCAG 2.2 AA due to the non-compliances listed below.
If you encounter any accessibility issues that are not listed, please contact us.
Non-Accessible Content
We regularly test the accessibility of key user journeys representing the breadth of
content on our website to ensure compliance with WCAG 2.2 AA standards.The following content is currently non-accessible for the reasons outlined below:
Non-Compliance with Accessibility Regulations
Application Summary
Some content on the application summary page may appear disjointed when zoomed in above 200%. Users with low vision who rely on zoom functionality may experience readability and usability issues, making it harder to review application details.
WCAG Reference: 1.4.4 (Resize Text) | Proposed Fix Date: May 2025
Magic Links Login (All Devices)
The option to use 'magic links' to log in does not provide enough guidance, leading to a poor user experience. Users, especially those with cognitive disabilities or unfamiliar with the feature, may struggle to understand how the process works or what to expect.
WCAG Reference: 3.3.2 (Labels or Instructions) | Proposed Fix Date: May 2025
Login Page
When zooming above 300% or using mobile devices, the language selection button may become unusable due to limited space caused by the logo width. This makes it difficult for users with low vision who rely on zooming to select their language and proceed with login.
WCAG Reference: 1.4.10 (Reflow) | Proposed Fix Date: October 2025
Magic Links
If the magic link has expired, the default translation states, “The magic link has expired or has already been used. Click here to login again.” The link is only on the word "here," which provides no meaningful context for screen readers, making it difficult for visually impaired users to understand its purpose.
WCAG Reference: 2.4.4 (Link Purpose) | Proposed Fix Date: May 2025
Registration Questionnaire
The input field in the registration questionnaire has a broken aria-labelledby reference due to missing guidance, although a visible label is present. This can cause confusion for screen reader users who rely on proper ARIA associations to understand form fields.
WCAG Reference: 1.3.1 (Info and Relationships) | Proposed Fix Date: May 2025
Date Gap
The add and edit buttons cannot be accessed using a keyboard, preventing users with motor impairments or those relying on keyboard navigation from interacting with these essential controls. Additionally, missing labels or ARIA labels on input fields prevent screen readers from providing context, making form completion difficult for visually impaired users.
WCAG Reference: 2.1.1 (Keyboard Accessibility), 3.3.2 (Labels or Instructions) | Proposed Fix Date: May 2025
Questionnaires
Action buttons on the questionnaire pages are not positioned consistently with the rest of the application process, which may confuse users who rely on familiar navigation patterns. Inconsistent UI layouts can be especially challenging for users with cognitive disabilities or assistive technology.
WCAG Reference: 3.2.3 (Consistent Navigation) | Proposed Fix Date: May
Profile Page and Helper Question Marks (All Devices)
Helper question marks do not have screen reader-accessible text, even though they can be accessed with a keyboard. This means visually impaired users relying on screen readers may not receive any useful information when focusing on these icons, limiting their ability to understand the provided help content.
WCAG Reference: 1.3.1 (Info and Relationships) | Proposed Fix Date: May 2025
Job Search
The job search menu is a mix of role tabs and presentation elements, which makes it unclear and difficult to navigate using assistive technology. Screen readers may not properly interpret the structure, making it harder for users to understand and interact with the menu.
WCAG Reference: 1.3.1 (Info and Relationships) | Proposed Fix Date: May 2025
Saved Searches
The "delete saved search" confirmation dialog cannot be accessed via keyboard, preventing users who rely on keyboard navigation from completing the deletion process.
WCAG Reference: 2.1.1 (Keyboard Accessibility) | Proposed Fix Date: May 2025
Post application
Standard Contract
When zoomed to 400%, reflow issues cause page content to become unreadable, making it difficult for users with low vision to access critical information.
WCAG Reference: 1.4.10 (Reflow) | Proposed Fix Date: May 2025
E-Sign Contract View (All Devices)
On the E-sign contract view, some labels are missing or not properly associated with their fields, so screen readers might not know the right information needed.
WCAG Reference: 1.3.1 (Info and Relationships), 4.1.2 (Name, Role, Value) | Proposed Fix Date: 2025
Onboarding Tasks
Reference input fields contain broken or orphaned labels, preventing screen readers from properly associating labels with inputs, which makes form completion challenging. Similarly, the bank details input fields (and possibly other workflows) also have broken labels, creating difficulties for users with screen readers. WCAG Reference: 3.3.2 (Labels or Instructions) Proposed Fix Date: May 2025
Onboarding Tasks
The next steps in the onboarding workflow appear as disabled buttons but can still be focused, confusing users who might assume they can be activated.
WCAG Reference: 4.1.2 (Name, Role, Value) | Proposed Fix Date: October 2025
Preparation of This Accessibility Statement
This statement was prepared on January 14, 2025, and last reviewed on the same date following bug fixes.
- The website was last tested in January 2025 against WCAG 2.2 AA standards.
- The next scheduled testing is in January 2026 or when new functionality is released.
- Candidate processes are tested annually or when new developments are implemented.
Testing Approach
Accessibility tests are performed manually using tools such as WebAim, WAVE, Lighthouse, and VoiceOver by our website team. Usability tests are also conducted with users who rely on assistive technologies. These tests are carried out by Tribepad.